Refund and Return Policy
(Last updated: 01-01-2025)

If you have questions about our refund and return policy, you can find them on this page. Want to return a product? Please email info@tattoohealth.co.uk to request a return form.

Overview
Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once you place an order, it cannot be canceled. This is because we work with a company that packages the orders for us. Shipping labels are printed immediately, and your order is packed right away. Unfortunately, we cannot cancel your order as it is shipped immediately.

We are not responsible if you enter your shipping address incorrectly and/or incompletely. It is your responsibility to contact the delivery carrier to update your shipping address. If that does not work, we cannot issue a refund.

Non-returnable items:
To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

The following items cannot be returned:

• Items not in their original condition, damaged, or missing parts for reasons not due to our error.

• Items returned more than 30 days after delivery.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also let you know if your refund is approved or rejected.

Returns are possible only after the package has been received at our mailbox in the Netherlands. Returns must therefore be sent with tracking to the Netherlands. You can request the return address via email.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company—it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at info@tattoohealth.co.uk.

Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange or return an item, please email us at info@tattoohealth.co.uk.

Once you place an order, it cannot be canceled. This is because we work with a company that packages the orders for us. Shipping labels are printed immediately, and your order is packed right away. Unfortunately, we cannot cancel your order as it is shipped immediately.

We are not responsible if you enter your shipping address incorrectly and/or incompletely. It is your responsibility to contact the delivery carrier to update your shipping address. If that does not work, we cannot issue a refund.